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Welcome to Chicopee Hills Animal Hospital

Where your pet is treated with the same professionalism, compassion & kindness you would expect for any member of your family

Established in 1997, we provide complete veterinary care for your pet. This includes wellness and preventative health programs, x-rays, nutritional and behaviour advice, general surgery, as well as dental care and dental surgery. We can

provide in-hospital blood and urine testing, cold laser therapy, and digital dental xray using current technology. We have access to excellent referral centres in the region so that if your pet requires a higher level of intervention, it can be arranged quickly and efficiently.

You are always welcome to stop by our hospital to meet our team and take a tour. Bring your fur family with you, the treat jars are always full!

We know your pet won’t always check our hospital hours, but don’t worry... if we are closed, the Emergency Veterinary Clinic of Waterloo Region is open and will treat your pet with the same level of care and skill that you expect from us. We will receive a written copy of the medical records the following day so continuity of care is always ensured.

At Chicopee Hills Animal Hospital, we are all pet owners. We recognize and cherish the bond you share with your pets and strive to reward your trust in us by exceeding your expectations.

We invite you to join the Chicopee Hills Animal Hospital family! Call us at (519) 748-6638

Dr. Deanne Croft | Dr. Ellie Cowper | Dr. Shirley Chen
Kitchener Veterinarian | Chicopee Hills Animal Hospital | (519) 748-6638

28-1601 River Rd E
Kitchener, ON

Meet Our Skilled Team

Learn Who We Are

  • Jocelyn
    Assistant to RVT

    I first realized my passion for animals when I adopted and fell in love with my rescue cat, Claira. I quickly decided I wanted to spend as much time around animals as possible. I started volunteering at the Kitchener-Waterloo Humane Society, and soon after that I applied to Ridgetown College for the Veterinary Technology program.
    I joined Chicopee Hills Animal Hospital in August of 2016 and I am loving every minute of it! I’m so grateful to be learning from such a talented and compassionate group of women, while I continue to work towards my Veterinary Technology diploma.
    When I’m not working or studying, I enjoy doing crafts, spending time outdoors, and taking part in yoga and dance classes.

  • Linda
    Assistant to RVT

    I grew up in Northern Ontario, where I learned to love the wilderness and all it has to offer. This is where my love for animals began.
    I graduated from the Animal Care Program at Sheridan College in 1989. Since then my career has allowed me to work in a variety of environments where I’ve had the privilege to work with species of all kinds. I’ve worked in both small and large animal clinics, and clinics that dealt with exotics and wildlife. I was on the Board of Directors as Fundraising Chair for over ten years at a wildlife center up North. I was also one of the rehabilitators there and loved every minute of it.
    My past animal family has included horses, dogs, cats, turtles, rabbits and birds of all kinds. I even had a pet turkey named Fernando who loved car rides.
    My current animal family includes my whippet (Miles), 2 cats, a canary, a lovebird, 6 cockatiels and my parrot Lolly who has owned me for 30 years.

  • Maggie

    Right from toddlerhood I had a strong affinity for animals of all shapes and sizes and have always wanted to work with animals. Needless to say, I was thrilled to start as a part-time kennel attendant and Saturday receptionist at Chicopee Hills Animal Hospital in November 1998. I soon became a full time receptionist. The amazing staff at Chicopee Hills Animal Hospital have become a family to me and I love working with people that share my admiration of the human-animal bond, are passionate about the health and wellbeing of all animals and witnessing the kindness and dedication of our wonderful clients toward their fur babies.

    I live in Kitchener with my family both furry and human. I’ve always been owned by huskies and cats but have also had birds, parrots, rabbits, turtles and fish in my life.

    When my brood isn’t keeping me busy, I enjoy attending sporting events, playing softball, biking, portaging/canoeing, camping, skiing, skating or just playing in the snow. Basically any outdoor activity is a go. My family leads an active lifestyle so our dogs are always high-energy and ready for an adventure!

  • Brenda

    I currently live with my husband John in Waterloo but have lived in the Cambridge
    area for most of my life. I previously owned a small hobby farm in Branchton
    and have enjoyed many different pets including a pot-bellied pig named Teddy.

    My passion is horses. I have ridden and shown them successfully for 50 years. As
    well as being a competitor, I am also a carded judge and travel most of Ontario from Sarnia to Sault Saint Marie to judge shows. I currently own and show my quarterhorse gelding, Sheik’s What’s Hot who came from Tennessee and never disappoints in the show ring.

    I have two grown daughters, Tracy and Becky, who have inherited my love for horses. They have also been involved in competing and have been since they were two years old. We have gathered so many wonderful memories over the years travelling and competing together. They have also given me three special grandsons, Liam, Cooper, and Ciaran and one grandaughter, Kailey who keep me entertained constantly.

    John and I share our home with and love our crazy Jack Russell Terrier Floyd Beanz.

  • Anne
    Receptionist and Office Manager

    Hi, I’m Anne and I have been receptionist/office manager at Chicopee Hills Animal Hospital since its opening in 1997.

    I have worked in the veterinary field all my adult life. I especially enjoy interacting with our clients and their beloved pets, sharing in the amazing human/animal bond between them.

    My own dogs are whippets (look like small greyhounds) and I am enthusiastic about participating in various sports with them. I am, or have been, involved in flyball, agility, obedience and conformation showing. My favourite is a sport called Lure Coursing which tests the speed, endurance and agility of sighthound type dogs. I travel all over Ontario and the United States to race my whippets in these meets.

    Since whippets have little body fat or hair, they need warm winter coats. I started sewing coats for my own dogs, then had many requests from friends. This has exploded into a mini business and I spend my winter evenings and weekends sewing coats for whippets all over North America. I also sew all the dog bandanas on display at our reception desk, as well as other items of dog apparel.

    I look forward to seeing you and hearing about the passion you have for your pets.

  • Bethany
    Registered Veterinary Technician

    I graduated from Northern College in 2012. Immediately following school, I pursued my registered status and became an RVT. I have been working at Chicopee Hills Animal Hospital for 5+ years now and am proud of the professionalism and excellence we are committed to providing our patients and clients.

    I enjoy the many facets of my job and the caring group of women I have the pleasure of working with.

    Outside of work, I enjoy spending time with my family, friends, husband and our three rescue pets; Hudson (tabby cat), Geller (brittany spaniel X) and Rory (dalmatian).

  • Dr.
    Shirley Chen
    Veterinarian, DVM


    Ontario Veterinary College

    I always knew growing up that I wanted to be a veterinarian; I love animals and science, and often got in trouble for trying to rescue wildlife in distress. My parents were not happy when I cut open the dryer-vent to rescue orphaned baby birds.

    I went to the Ontario Veterinary College (OVC) between 2007-2011, during this time I worked as a kennel attendant with Chicopee Hills Animal Hospital. After graduation, I went back home to Toronto and practiced at a small animal clinic for 4.5 years.

    I moved to Kitchener in 2015, to be with my fiancé, Mickey, and also to start a job as an Animal Health Veterinary Inspector with the Canadian Food Inspection Agency (CFIA). I was exposed to a lot of regulatory veterinary medicine involving diseases of international concern, like, Avian Influenza, Tuberculosis, Rabies etc. While I loved regulatory medicine with large animals, I really missed having the connection with pet owners and their fur babies.

    I am glad to be back with the clinic I worked at as a student and to find all the wonderful veterinarians and staff still here. I look forward to practicing clinical medicine again and further developing my interests in dentistry and internal medicine.

    I currently have two middle-aged cats Smoke and Teka who spend their time sleeping, sunning themselves and eating.

  • Dr.
    Ellie Cowper
    Veterinarian, DVM


    Ontario Veterinary College

    I grew up knowing from the age of seven that I wanted to become a veterinarian. I have been thrilled with the opportunities it has offered. I love the relationships between pets and their families, the challenges of medicine and surgery, and the satisfaction of making a difference.
    Dr Croft and I founded Chicopee Hills Animal Hospital in 1997, and we have been happy to offer high quality, personal veterinary care since then.

    I share my home with my husband and our dog Monti.

  • Dr.
    Deanne Croft
    Veterinarian, DVM


    Ontario Veterinary College

    The launch of our new website meant it was time to refresh my bio as well! It’s an interesting exercise to reflect back on a career that has spanned 32 years. I graduated from the Ontario Veterinary College in 1986 and Dr. Ellie and I opened Chicopee Hills Animal Hospital in February 1997. I have come to realize that being a general practitioner and practice owner fulfils 2 different but important roles: it satisfies my enjoyment of puzzles and problem solving and it thwarts any risk of boredom as no 2 days are ever the same!

    As the landscape of veterinary practice changes, as well as our societal understanding of science and facts, it can be challenging to communicate our recommendations effectively and clearly. However, that is my ongoing commitment to our clients and our patients. It is reflected in our mission and goals and is
    at the heart of what we do every day.

    Lastly, I can say without hesitation that after all these years, it is the daily diet of tail wags, purring cuddles as well as the hugs, tears and laughter shared with clients that makes this the best profession in the world.


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8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-7:00 pm


8:00 am-7:00 pm


8:00 am-7:00 pm


8:00 am-12:00 pm



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Read What Our Clients Say

  • "I would like to say a big thank you to Chicopee Hills Animal Hospital. My dog Cocoa was ill for some time and I was at a loss until I came to Chicopee Hill ten years ago. They are very compassionate, patient, and helped Cocoa get better. Cocoa lived a long and happy life even though she was battling an illness since the age of four. She is now at rest and I miss her very much but they journey was easier on Cocoa all thanks to Chicopee Hills Animal Hospital. Thank you, with love - the Baskin family"
    Helen F
  • "The most caring and loving staff and doctors I have ever met. This is my first review I have ever done but I had to because they helped me so much dealing with my deathly sick furbaby and I will never take my furbabies anywhere else. They have true love for all the furbabies."
    Facebook - Donna Zeagman- D
  • "I took my rottie here for physiotherapy on his shoulder and was so pleased with the service and happy to say my boy now runs and jumps without pain :). Still has the odd flare up but know where to go if it doesn't resolve quickly!"
    Facebook - Samantha D